Effective Date: May 8, 2026

At Altranum Ltd (“Company,” “we,” “our,” or “us”), we are committed to delivering high-quality digital services tailored to our clients’ needs. This Refund Policy explains the conditions under which refunds may be requested, assessed, and issued for services purchased through https://altranum.xyz.

This policy should be read alongside our Terms and Conditions and Cancellation Policy. Nothing in this policy limits or excludes any consumer rights or statutory remedies that cannot lawfully be excluded under applicable UK law.

1. Nature of Services

Altranum Ltd provides digital services, including but not limited to:

• Website design and development
• Custom software development
• Web and mobile application development
• Digital consulting and technology solutions
• Website maintenance and technical support
• Other customised digital services agreed with clients

Many of our services involve customised work, allocated resources, and project-specific deliverables. Refund eligibility therefore depends on the nature of the service, the work completed, the terms agreed before purchase, and applicable legal requirements.

2. Eligibility for Refunds

Refund requests will be assessed individually. Depending on the circumstances, a full or partial refund may be available where:

• A cancellation request is received before project work begins.
• We are unable to deliver the agreed service for reasons within our reasonable control.
• The service materially differs from the agreed scope and the issue cannot reasonably be resolved.
• A refund is required under applicable consumer protection laws.
• The applicable service agreement expressly provides for a refund.

We may request relevant information about the order or project to assess a refund request fairly.

3. Non-Refundable Situations

Subject to applicable law and any agreed contractual terms, refunds may not be available in circumstances such as:

• Work has been completed in accordance with the agreed scope and contractual requirements.
• The client has approved the completed deliverables and no outstanding contractual or statutory remedy applies.
• Project delays result from the client’s failure to provide required content, information, approvals, or access.
• The client requests changes outside the original project scope after work has begun.
• The client changes their mind after customised work has been performed, where no applicable cancellation or refund right applies.

These circumstances do not automatically remove any refund, cancellation, or other statutory rights that may apply under UK law.

4. Partial Refunds

Where a full refund is not appropriate, a partial refund may be considered based on the work completed, the services already provided, reasonable costs incurred, and the terms of the applicable agreement.

We will explain the basis of any proposed partial refund where appropriate. Any assessment will be subject to applicable law and will not override statutory consumer rights.

5. Revisions and Issue Resolution

If you are dissatisfied with a deliverable, we encourage you to contact us so we can understand the issue and determine whether it can be resolved through revisions, corrections, or other appropriate measures.

Revisions will be handled according to the agreed project scope, service package, or written agreement. Additional work outside the agreed scope may incur extra charges, which will be communicated before the work proceeds.

Requesting revisions does not remove any refund or other legal rights that may apply.

6. Refund Requests and Chargebacks

To request a refund, please email help@altranum.xyz with your name, order or project reference, payment details sufficient to identify the transaction, and a description of the reason for your request. Please do not send full payment card numbers or security codes.

We encourage clients to contact us first so we can investigate and attempt to resolve payment disputes. However, nothing in this policy restricts your legal rights or your right to contact your payment provider or pursue an available dispute-resolution process.

7. Refund Processing Time

Where a refund is approved, we generally aim to process it within 7–14 business days after approval, unless a different timeframe is required by applicable law.

Refunds will normally be returned to the original payment method where practicable. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

8. Subscription and Recurring Services

Refunds for subscription-based or recurring services will be handled according to the applicable service agreement, billing terms, and applicable law.

Charges for services already provided during a billing period may not be refundable unless the agreement or applicable law provides otherwise. Cancellation of a subscription does not automatically entitle a client to a refund for previous payments.

Any statutory cancellation or refund rights that apply to recurring services remain unaffected.

9. UK Consumer Rights

If you are a consumer in the United Kingdom, you may have statutory rights under applicable consumer protection legislation, including the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Depending on the circumstances, these rights may include remedies where services are not performed with reasonable care and skill, do not conform to the contract, or where statutory cancellation rights apply to a distance contract.

Special rules may apply when a consumer asks for a service to begin during a statutory cancellation period or purchases digital content. Any required consent or acknowledgement will be obtained where applicable.

Nothing in this Refund Policy excludes, restricts, or replaces any statutory right or remedy that cannot lawfully be excluded, restricted, or replaced.

10. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services, business practices, or legal obligations. Updates will be published on this page with a revised effective date.

Changes will not remove rights that have already accrued or apply retrospectively where doing so would be unlawful.

11. Contact Information

If you have questions about this Refund Policy or wish to submit a refund request, please contact us:

Company Name: Altranum Ltd

Website: https://altranum.xyz

Email: help@altranum.xyz

Phone: +1 505-933-6816

Registered Office: [Insert Altranum Ltd’s UK registered office address]

By purchasing our services, you acknowledge that you have read this Refund Policy, subject to any rights you have under applicable law.